How do I order?

Simply access the product page and follow the instructions. Once the order is submitted, you will receive an email with your Basket.

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design, please contact Fluid Branding at osfdigital@fluidbranding.com.

I am looking for a new product that is not shown in this collection, where do I get it from?

We welcome all suggestions, so please send any requirements for bespoke or new promotional items to osfdigital@fluidbranding.com. 

I have an event date that is closer than the delivery lead time stated, what can I do?

We will do everything is possible to help you with the delivery time, so please contact Fluid Branding on +44(0)1726 875400.

I would like to know how my order is progressing, how do I find out?

You will receive emails with your order status. For any additional information, please contact Fluid Branding on +44(0)1726 875400 and they will advise you.

How do I obtain login and password information?

Please click here to create your account.

Can Fluid Branding dispatch to multiple countries?

Yes! We can ship orders globally and can even ship part orders to multiple global destinations. For further information, please contact your Account Manager by filling in the Contact Us form.

I encountered a technical issue. How can I get in touch with your support team?

For any technical issue, please send the details to support@fluidbranding.com and someone from our team will assist you.